Frequently asked questions
Orders and shipping
How long until my order ships?
Most orders are processed within 2–5 business days after payment is received. Holidays, weekends, big sales and product availability can add time.
How long does delivery take?
Orders ship with DHL or USPS. Inside the United States, delivery usually takes 2–7 business days after the order ships. International orders with DHL usually take 5–14 business days. These are estimates, not guarantees.
How much is shipping?
Shipping is calculated at checkout from where the order is going, its weight and size, and the shipping service. International orders may also owe customs duties or import taxes, which are paid by the customer.
How do I track my order?
When your order ships you will receive an email with tracking information, when available. You can also use Track My Order or see your orders in My Account.
Returns and refunds
Can I return an item?
Most items can be returned within 30 days of delivery in their original condition with their packaging and tags. Some items cannot be returned; see the Return & Refund Policy for the full list.
How do I start a return?
Email service@alobeshop.com or call (865) 243-5357 with your order number and the reason for the return, and we will send you the return instructions. Return shipping may be your cost unless the item arrived damaged, defective or incorrect.
When will I get my refund?
After we receive and inspect the return, approved refunds are usually processed within 7–10 business days to your original payment method. Your bank may take a few more days to show it.
My item arrived damaged or wrong. What should I do?
Contact us within 7 days of delivery. We may ask for photos of the item and the packaging, then arrange a replacement, refund or other fix.
Still need help?
Contact us: service@alobeshop.com · (865) 243-5357 · 8am – 7pm EST.
